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The Signature Service Strategy: How to Create a Super CRM Machine
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About the Author
Richard Solomon is a husband and father of two daughters. His is also the Principal Consultant and Managing Director of Development Consulting Center Limited. He holds post-graduate degrees in Organization Transformation and Strategic Human Resource Management and has over 25 years experience in Organization Development. As a change architect and strategist, he specializes in Signature Service, leadership development and change. As a global speaker, coach, trainer and consultant, Richard supports the development of individuals and organizations in over 36 countries. His client list includes Fortune 500 (global) companies like 3M, Nestle, General Eletric, IBM, PepsiCo, Coca-Cola, BP, Vodafone, Unilever, AIG, GlaxoSmithKline, Royal Bank of Canada, and Fujitsu. He holds memberships at the NTL Institute of Applied Human Behavior, the Association of Training and Development and The Human Resource Management Association of Trinidad and Tobago. Richard sits on several boards and management committees including the Trinidad and Tobago Scout Association, the PRVM Performing Arts Academy and the Programme for Development and Training at the Commonwealth Telecommunications Organization in the United Kingdom. Richard is listed in the "Who's Who in Trinidad and Tobago Business" and has lectured Management and Human Resource Management.
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Product details
Paperback: 322 pages
Publisher: Development Consulting Center Limited (March 4, 2018)
Language: English
ISBN-10: 9769613401
ISBN-13: 978-9769613409
Product Dimensions:
6 x 0.7 x 9 inches
Shipping Weight: 1.1 pounds (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
1 customer review
Amazon Best Sellers Rank:
#1,573,952 in Books (See Top 100 in Books)
Powerful insights to key steps to making your organization customer oriented. This book speaks not just to the steps but with enlightening stories that make the reading easy and digestible. Worth your time to take a read and be not just inspired but given tools to make your inspiration a reality...Richard has done a wonderful job of opening the way to delighting the customer.... Good job Rich..
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